Shipping Policy
Effective Date: 12/5/24
At Crowned Silver, we aim to deliver your premium sterling silver jewelry as quickly and securely as possible. Please review our shipping policy for details about processing times, shipping methods, and other important information.
1. Processing Times
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Order Processing: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
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Personalized Items: Custom or personalized orders may require additional processing time. Estimated timelines will be provided at checkout.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
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Standard Shipping (Domestic): 5–7 business days
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Express Shipping (Domestic): 2–3 business days
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International Shipping: Delivery times vary by destination, typically 10–21 business days.
Note: Delivery times are estimates and may vary based on carrier delays or other unforeseen circumstances.
3. Shipping Costs
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Free Shipping: Orders over $100 (before taxes) qualify for free standard shipping within the United States.
- Shipping costs for other methods or international orders are calculated at checkout based on your location and the selected shipping method.
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Use the provided tracking link to monitor your shipment's status in real-time.
5. International Shipping
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Customs and Duties: International orders may be subject to customs fees, duties, or taxes upon arrival. These charges are the responsibility of the recipient.
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Delivery Times: International shipping timelines may be extended due to customs processing.
6. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or unclaimed packages:
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Domestic Orders: We will contact you to arrange reshipment. Additional shipping fees may apply.
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International Orders: Unclaimed packages will not be refunded.
7. Lost or Damaged Shipments
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Lost Packages: If your package is lost in transit, contact us at info@crownedsilver.com or 888-715-1123. We will work with the carrier to locate your shipment or issue a replacement.
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Damaged Items: If your items arrive damaged, notify us within 7 days of receipt with photos of the damage for resolution.
8. Contact Us
If you have any questions about our shipping policy, please contact us:
Thank you for shopping with Crowned Silver. We’re committed to delivering your jewelry with care and precision!
